The finishing complaints that arrive after occupancy are small, scattered and expensive to service with the crew that built the project. We take them: photo assessment, appointment with the homeowner, repair, and a documented close in days rather than weeks.
Warranty ticket 4471
Suite 806
| Homeowner reports cabinet door chip | Day 0 | Logged |
| Photo assessment returned to warranty desk | Day 0 | Closed |
| Appointment confirmed with homeowner | Day 1 | Closed |
| Repair completed on site | Day 3 | Closed |
| Before / after photos filed, ticket signed | Day 3 | Closed |
From the pre-delivery walk through the end of the finishing warranty period.
01
We walk suites ahead of handover with your team and record finishing defects before the homeowner does. An item found at PDI costs a fraction of the same item found after occupancy.
02
Finishing complaints dominate the early warranty window. We take those tickets so your site team stays on the next project instead of driving back to the last one.
03
Confirmed appointment windows, shoe covers, containment, and a technician who behaves like a guest in someone's home. Your brand is what they remember, not ours.
04
Every ticket returns with before and after photography and a signed completion note, ready for your warranty file and for the homeowner's record.
Once a suite is occupied, replacement stops being a materials decision and becomes a scheduling one: trades in and out of a lived-in home, a homeowner taking time off work, and a warranty file that stays open for weeks.
| Item | Replace | Restore |
|---|---|---|
| Chipped quartz countertop edge | New slab, template, plumbing disconnect | 2–3 hours on site |
| Scratched cabinet door | Re-order, lead time, colour batch risk | Same visit |
| Enamel chip in a bathtub | Tile removal and re-tile around the tub | Half a day |
| Deep scratch in hardwood | Full-room sand and refinish | Plank-level repair |
| Scuffed elevator door | Panel replacement | Grain restored in place |
Ticket acknowledged and assessed
Typical time to a booked appointment
Tickets returned with photo evidence
Contact for your warranty desk
Every document a general contractor needs on file before a subtrade sets foot on site. Current copies go out with our first response, not after three follow-up emails.
Account in good standing. Clearance letter issued on request.
Certificate of insurance issued naming your project.
Orientation, PPE, hazard assessment and toolbox talks.
Safety data sheets for every coating and compound on site.
Municipal licensing for every city we work in.
Contactable references from completed close-out projects.
Scope, coverage area, compliance documentation, capacity and project references — formatted to drop straight into a vendor file or a prequalification package.
Download the PDFInterior and exterior punch-list finishing under one contract.
Common areas, corridors and owner-damage repairs.
Volume finishing repair across a tower, priced per suite.
Elevator doors, railings and appliances restored in place.
Send the deficiency, warranty or maintenance list. We respond within one business day with pricing by item and the first available access window.